Subject: Tech Support Candidate - Snehil Bankey
From: Snehil Bankey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 03:10:02 -0400

| | Tech Support Test

Name | Snehil Bankey
E-mail | [email-masked]
Phone Number | (+91) 9905232426
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ranchi, Jharkhand
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ICICI Prudential Life Insurance Company Ltd | Management Trainee | Currently working | 42500
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I'll check my internet connection. If the internet connection is fine then I'll restart my device. If the problem still persists, I'll clear the browser's cache. If the website still doesn't load, I'll check if the problem is with everyone else or me itself, because there may be a possibility that the website's server is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the device's bluetooth and make it discoverable.
2. Turn on the phone's bluetooth and search for active devices.
3. Find the speaker and pair.
4. It will be connected and you can also opt for the autoconnect option from the next time.

What according to you makes you a good candidate for customer service or technical support job? | I am a people's person. Customer interaction is a centric role for a management professional like me. I have previous experience of dealing with customers/ clients during my college fests, internships as well as full time job. I also have relevant certification in Consumer Behaviour from IE Business School on Coursera. I am a tech savvy person myself, and I would love to help out other people struggling with technical issues. On a lighter note, I help my mom and dad very patiently when it comes to tech appliances.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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