Subject: Daily performance summary for LiveSalesman team for Nov 5th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 09:05:09 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 5th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Malek Hosan | 3 | 6 | 0 | 1 | 10
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 1 | 25 | 3 | 29
Amir Aziz | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Javed Aslam | 1 | 1 | 4 | 5 | 11
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 23 | 14 | 37
Shaha alsubaie | 0 | 0 | 16 | 0 | 16
Grand Total | 4 | 8 | 68 | 23 | 103

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 7
| Delivery Related | Delivery Status | 24
| | Partial Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 6
| | Refunds after Return | 2
| | Return Request Initiation | 1
Customer Services Total | | | 48
Mattress Related | (blank) | (blank) | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 3
No Answer Total | | | 4
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 5
| Other Enquiry | Payment Methods | 3
| | Promo Code | 1
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | Product Specification | 12
PreSales Total | | | 24
Grand Total | | | 77

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 1 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 12 | 0 | 0 | 0 | 0 | 5 | 17
Malek Hosan | 1 | 0 | 1 | 2 | 4 | 15 | 23
Asma Salem | 5 | 5 | 0 | 3 | 3 | 1 | 17
Javed Aslam | 6 | 3 | 3 | 2 | 1 | 3 | 18
Khaled Sufian | 0 | 2 | 1 | 0 | 0 | 1 | 4
Abdulmajeed Alanzy | 9 | 9 | 0 | 6 | 5 | 2 | 31
samah Alharby | 7 | 2 | 5 | 0 | 0 | 0 | 14
Hassan Saeed | 8 | 3 | 0 | 0 | 0 | 0 | 11
Shaha alsubaie | 0 | 2 | 0 | 0 | 0 | 0 | 2
RAMI KASSAM | 3 | 1 | 0 | 0 | 0 | 0 | 4
Grand Total | 51 | 27 | 10 | 13 | 13 | 27 | 141

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 0 | 0 | 0 | 2 | 2 | 6
Javed Aslam | 1 | 1 | 0 | 0 | 1 | 2 | 5
Hasan Nour | 1 | 0 | 1 | 2 | 0 | 2 | 6
Asma Salem | 2 | 1 | 0 | 0 | 0 | 1 | 4
Hassan Saeed | 1 | 0 | 0 | 1 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 1 | 0 | 0 | 2
Abdulmajeed Alanzy | 0 | 1 | 0 | 0 | 0 | 0 | 1
Shaha alsubaie | 2 | 0 | 0 | 0 | 0 | 0 | 2
samah Alharby | 1 | 0 | 0 | 0 | 0 | 0 | 1
Yousef Mutahar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 3 | 1 | 4 | 3 | 7 | 30

Please feel free to reach out for any further clarifications.