Subject: Daily performance summary for LiveSalesman team for Nov 5th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 5th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Malek Hosan | 3 | 0 | 1 | 0 | 1 | 5
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 12 | 0 | 1 | 13
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 1 | 0 | 0 | 8 | 0 | 9
Jok Kuol | 0 | 7 | 24 | 0 | 1 | 32
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 9 | 0 | 1 | 0 | 16 | 26
Abu Sufian | 0 | 5 | 14 | 0 | 2 | 21
Mohammad Faizan | 0 | 3 | 36 | 0 | 0 | 39
Waseem Ahemad . Khan | 0 | 2 | 39 | 0 | 0 | 41
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 13 | 17 | 127 | 8 | 21 | 186

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 23
| Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 17
| | Missing items\parts | 2
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 1
| | Return item not received | 1
| | Return Request Initiation | 5
Customer Services Total | | | 62
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer Total | | | 8
No Answer | No Answer | No Answer | 8
PreSales | (blank) | (blank) | 17
| Other Enquiry | (blank) | 4
| | Offers | 3
| | Payment Methods | 2
| | Store Availability | 13
| | Store Location | 3
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 2
| Product Related | Combo | 1
| | Pricing | 2
| | Product Specification | 44
PreSales Total | | | 94
Grand Total | | | 165

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 4 | 0 | 0 | 0 | 0 | 0 | 4
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 10 | 0 | 0 | 0 | 0 | 0 | 10

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 16 | 5 | 1 | 4 | 4 | 3 | 33
Waseem Ahemad . Khan | 7 | 1 | 0 | 1 | 2 | 4 | 15
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 5 | 4 | 1 | 1 | 1 | 4 | 16
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 0 | 2 | 1 | 2 | 9
RAMI KASSAM | 0 | 0 | 5 | 4 | 1 | 4 | 14
Abu Sufian | 4 | 6 | 2 | 0 | 0 | 2 | 14
Hasan Nour | 2 | 0 | 1 | 0 | 0 | 0 | 3
Amir Aziz | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 0 | 2 | 0 | 0 | 0 | 0 | 2
Mohammad Faizan | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 45 | 20 | 10 | 12 | 9 | 20 | 116

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 12 | 1 | 1 | 3 | 1 | 2 | 20
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 2 | 1 | 1 | 1 | 8
Murtaza Kutiyanawala | 3 | 1 | 0 | 0 | 0 | 1 | 5
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ankit Kumar | 1 | 2 | 1 | 0 | 0 | 0 | 4
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 23 | 4 | 4 | 6 | 2 | 4 | 43

Please feel free to reach out for any further clarifications.