Subject: Trainer Candidate - Muskan Singhal
From: Muskan Singhal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 19:30:17 -0400

| | Tech Support Test

Name | Muskan Singhal
E-mail | [email-masked]
Phone Number | (91) 8826101736
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sahibabad, Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT DATA | IT Senior Associate | 7 Dec 2021 | 25k
Previous Employer 1 | Wipro | Associate | 31August | 20k
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | In a month
Please briefly describe your work experience specifically in training? | I am masters in English Literature and certified in Versant Accent. Currently working with a US process having keen knowledge about how to train a team as well as how to indulge then with the process training & the topic.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation is during my first job when i didn't get the proper process training and i had to hit the floor but i make certain things sure that i will not wrap the call until the cx concern Resolved or i need to give him/ her a call back. As the main thing in bpo is to stop the buck instead of passing it.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when you are making sure on a call or mail that you will resolve the concern or escalate the issue.  But a great cx service is take follow up until we resolves the concern.
What according to you makes you a good candidate for this position? | The one who worked in a call center &known how to deal with cx & what are the things on which we can trained our batch.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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