Subject: Tech Support Candidate - Gulam Ali Asgar
From: Gulam Ali Asgar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 17:05:56 -0400

| | Tech Support Test

Name | Gulam Ali Asgar
E-mail | [email-masked]
Phone Number | (+91) 9918308850
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | HUDA City
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | No | No | No |
Previous Employer 1 | No | No | No |
Previous Employer 2 | No | No | No |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong. Before you restart or shut down your device, make sure to save all necessary work to prevent data loss. Windows Select the Start menu, then select Power. Select Restart. Apple macOS From the menu bar across the top of the screen, select the Apple menu, then Restart... Android Hold down the power button on your Android device. Depending on the manufacturer and model of Android device you have, the location of the power button will vary. Select Power Off. If the menu does not pop up, continue to hold the power button, and your Android device will shut off. Wait 30 seconds. Push and hold the Power button for a few moments, and your Android device will start back up. Apple iOS Push and hold the Power button for a few moments.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 open settings
2 chose bluetooth setting
3 bluetooth on
4 serch speaker device
5 connect with speaker

What according to you makes you a good candidate for customer service or technical support job? | Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitue, taking accountability &amp; ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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