Subject: English Language Test - Ravneet Kr
From: Ravneet Kr <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 13:59:21 -0400

| | Foreign Language Screening Test

Name | Ravneet Kr    /  (91) 8376967241    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi dear Customer,
Greetings from babyshop team,

This mail is regarding the order no.# 029909 containing 1 hand bag which was placed on 9th Aug 2021. The order was shipped and handed over to the courier team on 9th Aug 2021. Our courier team tried to deliver the order but due to wrong address the shipment returned.

Please help us with the correct Address so that we can deliver it as soon as possible.

Apologies for the inconvenience caused.

Ravneet kaur
Customer Service Representative
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi dear Abdul,
Greetings from Homebox team,

We have received your complaint regarding TV Cabinet. We have escalated the case to the concerned team. We will definitely resolve the matter.  Please allow us next 24 hours to take further action.

Please help us with the image of TV Cabinet showing scratches clearly in the image.

Apologies for the Inconvenience caused.

Ravneet Kaur
Customer Service Representative
Homebox

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