Subject: Tech Support Candidate - Urmila Sati
From: Urmila Sati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 09:39:27 -0400

| | Tech Support Test

Name | Urmila Sati
E-mail | [email-masked]
Phone Number | (91) 9560947415
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Burari, delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all , as I am a fresher so will not prefer to give solution by my side so,I will ask the problem of the customer and if he is facing a problem with opening website then I will guide him as I have learnt during the training period.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step first- open the bluetooth mode in your mobile phone and Start the bluetooth speaker also.

Step second- Search the bluetooth speaker device name in your mobile phone.

Step third- tap on the name of the bluetooth device and click on pair option.

What according to you makes you a good candidate for customer service or technical support job? | As I am fresher, so I do not access all those experiences that an experienced candidate have , but I am a quick action taker person who believes in planning and executing only. Along with this I have decent personality with adequate patience which is necessary for a customer service person. I am also a goal oriented person, which helps me to motivate in today's competitive environment.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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