Subject: English Language Test - Mehrun Nisha
From: Mehrun Nisha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 06:57:45 -0400

| | Foreign Language Screening Test

Name | Mehrun Nisha    /  (91) 7417675530    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Thankyou for reaching us.
Your package was transferred to courier company same day  and we contacted our courier partner and they found no one the above mentioned address and your package is return back.

We apologize  for inconvenience caused but it would be of great help if you refill the address section in the given form and then we will dispatch your courier as soon as possible.We really appreciate your patience and thanks for shopping with us.
Your support team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
Sorry for the inconvenience caused.we will send our product inspector to check your problem shortly and replace your product within few days.
Thank you for reaching homebox team,have a nice day!!

| |