Subject: Trainer Candidate - Naresh Kumar
From: Naresh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 06:21:22 -0400

| | Tech Support Test

Name | Naresh Kumar
E-mail | [email-masked]
Phone Number | (+91) 7893361467
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam nagar,delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freelancer | Trainee | N/A | 35000
Previous Employer 1 | Evolution careers | V&A trainer | | 30000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 week
Please briefly describe your work experience specifically in training? | I train new hire trainees on process and customer handling skills.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation is due to the pandemic where we were hiring people for wfh jobs. And to maintain the attrition it was very tough.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The basic difference is the attitude of the agent if he is really willing to help the customer Or just doing his job.
What according to you makes you a good candidate for this position? | I have experience in multiple domain which will be an added advantage for the organization.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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