Subject: English Language Test - dharmesh kumar
From: dharmesh kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 05:50:46 -0400

| | Foreign Language Screening Test

Name | dharmesh kumar    /  (88609) 74749    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir

We tried to deliver your order but the address which was provided by you was incorrect. We request you to please provide us with the correct address for your ordered to be delivered.

Thanks and Regards

Dharmesh kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul

We are sorry for the inconvenience caused to you. As per your request we will replace your tv cabinet with a new one free of cost.

Thanks and Regards

Dharmesh kumar

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