Subject: Tech Support Candidate - Monika Dahiya
From: Monika Dahiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 05:16:09 -0400

| | Tech Support Test

Name | Monika Dahiya
E-mail | [email-masked]
Phone Number | (110084) 9560150908
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Burari (west kamal vihar)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | EY | Risk Analyst associate | 28 September | 30,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to reconnect my internet connection back and if again same issue occurs i will restart the system and wait to connect and open the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) I will switch on the bluetooth and connect it with Mobile network.

2) connect the internet connection to add music or any audio track

What according to you makes you a good candidate for customer service or technical support job? | It will be new learning experience and exposure.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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