Subject: English Language Test - Monika Dahiya
From: Monika Dahiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 05:06:05 -0400

| | Foreign Language Screening Test

Name | Monika Dahiya    /  (110084) 9560150908    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/Ma'am

Apologizing for the inconvenience from our end. But due to some reasons we are unable to deliver your courier as we get the information from the courier service team that the address you mentioned is not correct.

Kindly provide the accurate information regarding your address and contact details so that we can deliver your courier.

We will try our best to resolve your query as soon as possible.

Thankyou!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir/Ma'am

I hope you understand that this product doesn't have money back policy. And you received and opened the product 7 days back and that time also you can raise the same concern regarding cabinet have scratches on it. But now i need to connect with team if they saw the cabinet in the same position or not.

We will try our best to resolve your query as soon as possible.

Thankyou

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