Subject: Tech Support Candidate - Money kumar singh Money
From: Money kumar singh Money <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 04:58:56 -0400

| | Tech Support Test

Name | Money kumar singh Money
E-mail | [email-masked]
Phone Number | (+91) 8076308185
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vasundhara,Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I am trying to open ndtv website while doing it I got an error.
My first step will be to check if the computer is connected to WLAN,If not connected then I will check my wifi router wether it is on or off then secondly I will check with my ethernet cable if my system is connected through wired cable.
There might be the issue with cookies and cache settings.
If still the problem persist I will check other websites are working or not.If others are working fine then I will download a different browser and will try to open that website on this new browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

So in order to connect a bluetooth speaker to your mobile phone, First you will have to power on the speakers and turn on the bluetooth on your mobile phone.
Some speakers automatically turns into pairing mode while for others we need to hold the power button for a while( Approx 5-10 sec)
Once your speaker is in pair mode
The device name will reflect in your phone’s bluetooth settings
You just have to tap on the device and it will get connected.
All set to enjoy your music..!!

What according to you makes you a good candidate for customer service or technical support job?

As I am currently 24years of age,So it makes me more interested and knowledgable into such tech things.
Apart from this,I love tech gadgets and personally I have used alot of bluetooth speakers including Jbl,Boss,Philips,sony,Boat and many more
Its not just about the speakers,I love exploring new gadgets and most of the time when these gadgets malfunction then I try to troubleshoot them on my own by taking help of net or people around me.
So overall I have a good experince in managing technical things. I have undergone Pilot training also,in which we are taught how to handle difficult situations and passengers in case of emergency.
I think I have all the apt qualities for becoming a valuable asset to your company.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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