Subject: Trainer Candidate - Jasleen Kaur
From: Jasleen Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 03:25:26 -0400

| | Tech Support Test

Name | Jasleen Kaur
E-mail | [email-masked]
Phone Number | (987) 6179278
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | mohali

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NIIT | Hosting expert trainer | Presently working |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30-40days

Please briefly describe your work experience specifically in training?

1. Process training on the WebEx platform for projects like Cisco,Chubb,Visa, Face book for one and half years
2. Communication training (telephonic etiquettes,voice and accent training.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A great customer would mean Pro active action towards customer needs as compared to a reactive action in good customer service.

What according to you makes you a good candidate for this position?

Candidate with the ability,first of all,to develop and cherish a strong customer relation ship.
Secondly,the candidate should be strong in training capabilities which not only includes content delivery but strong engagement with the participants and being able to manage each participant individually as per there training needs.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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