Subject: Tech Support Candidate - kishan singh
From: kishan singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 02:15:01 -0400

| | Tech Support Test

Name | kishan singh
E-mail | [email-masked]
Phone Number | (+91) 9650344906
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | telus international | operation technical support iii | august 2021 | 27000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If the particular website is not working. so I'll check some other website to check my internet is working or not. if it's working so I'll check that website in a different browser. if that will work so we will clear the cookies and caches from the previous browser and if the internet is not working so will check the internet connection is showing on the bottom side of windows if there is a white computer logo. so internet is connected and If there is a yellow triangle logo so internet is not connected. so we will check the router light status

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. turn on Bluetooth speaker
2. open mobile setting's
3. open Bluetooth option on the phone
4. turn of Bluetooth on the phone.
5. then we will check the speaker's name on our phone.
6. then we will click on speaker name and it' will start pairing. and after few second it will connect..

What according to you makes you a good candidate for customer service or technical support job? | I have technical knowledge like, basic networking, computer hardware, windows, software troubleshooting, installation windows and Linux, ms office.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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