Subject: Tech Support Candidate - Nasima Banu
From: Nasima Banu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 02:14:12 -0400

| | Tech Support Test

Name | Nasima Banu
E-mail | [email-masked]
Phone Number | (+91) 7339189960
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | E.pudur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Star knitwear group ltd | System Admin | 01-08-2016 | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check for internet connection
If it is ok, restart the browser
Check for router/ modem
Restart the computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Settings
Connection and sharing
Bluetooth
Switch on
Pair the device

What according to you makes you a good candidate for customer service or technical support job?

Communication
Polite
Self motivated
Problem solving
Positive attitude

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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