Subject: Tech Support Candidate - Meraj Khan
From: Meraj Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 02:12:17 -0400

| | Tech Support Test

Name | Meraj Khan
E-mail | [email-masked]
Phone Number | (91) 7897785088
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | Customer Service Associate | 19 June 2021 | 13065
Previous Employer 2 | SCC Amazon | Customer Service Associate | 3 February 2021 | 11300

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i would like to inform him to reboot the system and then tell him to restart, after that website will not open then told him to clear cache and history and troubleshoot directly the issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all open Bluetooth setting in both devices
In mobile phone click on Bluetooth setting after that click on new devices then click on selected device (Bluetooth Speaker) and click on pair
After that your device will connect with mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

My skills and knowledge in handling customer support which makes me good candidate for customer service.
Customer service is service where we resolve the query and issue regarding product

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |