Subject: Tech Support Candidate - Rajeev Kumar
From: Rajeev Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 01:58:04 -0400

| | Tech Support Test

Name | Rajeev Kumar
E-mail | [email-masked]
Phone Number | (91) 8750318041
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar , Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Home Credit India | Principal | Currently Working | 50000
Previous Employer 1 | Zones corporate solution | Traige specialist | 15-11-2017 | 45000
Previous Employer 2 | United health Group | Technical support | 20-10-2016 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

will check the network connectivity first, if this is ok will try to clear cache and cookies etc.

Also will check network IP configuration or proxy address if needed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

setting>bluetooth>turn on the bluetooth>select from list of available device>connect/pair

What according to you makes you a good candidate for customer service or technical support job? | A good tech support shouldhave good technical skill,good communication , can understand the user's issue and solve it asap
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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