Subject: Tech Support Candidate - Vinod Kumar
From: Vinod Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 00:41:57 -0400

| | Tech Support Test

Name | Vinod Kumar
E-mail | [email-masked]
Phone Number | (91) 9711871921
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | News Nation Network | Asst. Manager IT | Currely Working | 55000
Previous Employer 1 | TV18 Broadcast Ltd | Manager IT | 08-09-21 | 55000
Previous Employer 2 | Focus News | Engineer's Network | 21-01-19 | 48000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Need to check lan connectivity.
Need to check dns and gateway ping status.
Need to check traceroute cmd for ndtv.com.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on bluetooth speaker
2. Switch of our device bluetooth also and try to find bluetooth speaker through find option.
3. When we found bluetooth speaker, need to pair that device.

What according to you makes you a good candidate for customer service or technical support job? | What according to you makes you a good candidate for customer service or technical support job?
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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