Subject: Daily performance summary for LiveSalesman team for Nov 4th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 09:05:11 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 4th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Abu Sufian | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 30 | 12 | 42
Amir Aziz | 4 | 1 | 0 | 0 | 5
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 3 | 0 | 0 | 3
Asma Salem | 0 | 3 | 31 | 4 | 38
Hasan Nour | 1 | 1 | 0 | 1 | 3
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 3 | 5 | 3 | 11
Yousef Mutahar | 0 | 1 | 0 | 0 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 71 | 9 | 80
RAMI KASSAM | 0 | 0 | 24 | 4 | 28
Grand Total | 5 | 13 | 161 | 33 | 212

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 19
| Delivery Related | Delayed Delivery (Furniture) | 1
| | Delivery Status | 20
| | Missing items\parts | 2
| | Partial Delivery | 4
| Product Complaint | Complaint outside Warranty | 2
| | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 2
| | Return item not received | 1
| | Return Request Initiation | 1
Customer Services Total | | | 59
No Answer | (blank) | (blank) | 2
| No Answer | No Answer | 1
No Answer Total | | | 3
PreSales | (blank) | (blank) | 6
| Other Enquiry | Payment Methods | 1
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Product Related | Product Specification | 12
PreSales Total | | | 22
Grand Total | | | 84

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 1 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 2 | 1 | 3 | 4 | 16 | 26
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 5 | 6
Asma Salem | 7 | 5 | 0 | 5 | 3 | 1 | 21
Javed Aslam | 4 | 2 | 3 | 2 | 1 | 3 | 15
Khaled Sufian | 2 | 1 | 0 | 0 | 0 | 1 | 4
Abdulmajeed Alanzy | 15 | 7 | 0 | 8 | 3 | 2 | 35
samah Alharby | 10 | 5 | 1 | 0 | 1 | 0 | 17
Hassan Saeed | 12 | 2 | 0 | 0 | 0 | 0 | 14
Shaha alsubaie | 2 | 0 | 0 | 0 | 0 | 0 | 2
RAMI KASSAM | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 57 | 24 | 5 | 18 | 12 | 28 | 144

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 1 | 1 | 2 | 4
Javed Aslam | 1 | 1 | 0 | 1 | 1 | 1 | 5
Hasan Nour | 1 | 0 | 2 | 2 | 0 | 1 | 6
Asma Salem | 3 | 1 | 0 | 0 | 0 | 1 | 5
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hassan Saeed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 1 | 0 | 0 | 2
Shaha alsubaie | 1 | 0 | 1 | 0 | 0 | 0 | 2
Abdulmajeed Alanzy | 1 | 0 | 0 | 0 | 0 | 0 | 1
samah Alharby | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Yousef Mutahar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 2 | 3 | 7 | 3 | 5 | 31

Please feel free to reach out for any further clarifications.