Subject: Daily performance summary for LiveSalesman team for Nov 4th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 09:01:13 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 4th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abu Sufian | 0 | 0 | 5 | 0 | 0 | 5
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 3 | 19 | 0 | 6 | 30
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 2 | 0 | 0 | 9 | 0 | 11
Ankit Kumar | 1 | 4 | 22 | 0 | 0 | 27
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 3 | 0 | 9 | 0 | 14 | 26
Jok Kuol | 0 | 9 | 31 | 0 | 0 | 40
Mohammad Faizan | 0 | 5 | 23 | 0 | 0 | 28
Waseem Ahemad . Khan | 0 | 4 | 31 | 0 | 0 | 35
Syed Ataullah | 0 | 0 | 0 | 1 | 1 | 2
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Yousef Mutahar | 0 | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 2 | 2
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 8 | 25 | 141 | 10 | 25 | 209

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 16
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 4
| | Delayed Delivery (HH) | 2
| | Delivery Status | 30
| | Fresh fixing pending | 1
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 2
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 9
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 2
| | Return item not received | 2
| | Return Request Initiation | 6
Customer Services Total | | | 80
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
Mattress Related Total | | | 1
No Answer Total | | | 7
Mattress Related | Post-Sales | Product Complaints | 1
No Answer | No Answer | No Answer | 7
PreSales | (blank) | (blank) | 14
| Other Enquiry | (blank) | 4
| | Offers | 3
| | Payment Methods | 1
| | Store Availability | 12
| | Store Location | 5
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 5
| Product Related | Combo | 2
| | Pricing | 2
| | Product Specification | 44
PreSales Total | | | 93
Grand Total | | | 182

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 6 | 0 | 0 | 0 | 0 | 0 | 6

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 15 | 1 | 2 | 5 | 4 | 3 | 30
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 7 | 3 | 1 | 2 | 0 | 4 | 17
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 1 | 1 | 1 | 2 | 10
RAMI KASSAM | 0 | 2 | 3 | 4 | 1 | 3 | 13
Waseem Ahemad . Khan | 8 | 0 | 0 | 1 | 2 | 3 | 14
Abu Sufian | 3 | 4 | 1 | 0 | 1 | 1 | 10
Hasan Nour | 3 | 1 | 0 | 0 | 0 | 0 | 4
Amir Aziz | 1 | 1 | 0 | 0 | 0 | 0 | 2
Mohammed Ali | 1 | 1 | 0 | 0 | 0 | 0 | 2
Mohammad Faizan | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 50 | 14 | 8 | 13 | 9 | 17 | 111

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 6 | 1 | 1 | 2 | 1 | 2 | 13
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 1 | 1 | 1 | 1 | 10
Murtaza Kutiyanawala | 4 | 0 | 0 | 0 | 1 | 0 | 5
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ankit Kumar | 2 | 1 | 1 | 0 | 0 | 0 | 4
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 3 | 3 | 5 | 3 | 3 | 36

Please feel free to reach out for any further clarifications.