Subject: Tech Support Candidate - Rahil Usmani
From: Rahil Usmani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Nov 2021 22:47:20 -0400

| | Tech Support Test

Name | Rahil Usmani
E-mail | [email-masked]
Phone Number | (91) 6394757010
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | N | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check whether my internet connection is stable or not if its not stable i will fix this
And if my internet connection is stable then I'll look in my browser if its working fine or not if its not  then I'll close the program and reopen that again
After all if the problem is unfixed then I'll restart my computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-turn on the bluetooth in your phone
-turn on the Bluetooth speaker by pressing power button for a while
- find the name of your Bluetooth speaker in available device
-select it
-now you're connecting

What according to you makes you a good candidate for customer service or technical support job? | I am very motivated to provide solutions without any frustration and i am quite good in communication skills both verbal and written.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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