Subject: Tech Support Candidate - Bhavesh Kiroula
From: Bhavesh Kiroula <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Nov 2021 03:46:03 -0400

| | Tech Support Test

Name | Bhavesh Kiroula
E-mail | [email-masked]
Phone Number | (91+) 7351422868
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Haldwani
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The first step I will do is go check my internet and network connections.
Then I will do is, open a new tab and check to see if i can load another website.
After that , If i can't open another site, I will launch another browser, and try to open the site in the new browser.
If the problem still doesn't fix out , then i will try out by clearing browser cookies and cache.
If problems still out there , then I will call customer care to ask help.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The first step for this progress is , Open the Settings app in the mobile phone.
After that , Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
Now select Bluetooth to view the options.
Then select Pair new device to place the Bluetooth device in pairing mode.
Just look for the Bluetooth speaker's name on the list. Be patient as it may take a moment to show up.
Connect it and enjoy.

What according to you makes you a good candidate for customer service or technical support job? | Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra. I always tries to listen other and just want to learn from their experience. Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate me from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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