Subject: Tech Support Candidate - Siddhanta Kumar Dash
From: Siddhanta Kumar Dash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Nov 2021 00:11:55 -0400

| | Tech Support Test

Name | Siddhanta Kumar Dash
E-mail | [email-masked]
Phone Number | (+91) 8918005039
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kharagpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Chegg India Pvt Ltd | Content Associate | Today | 10000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will check whether the connection is properly established or not. If it's not, then I will run network troubleshooter to resolve the connection issue and get it done right. Even if the internet is working, but the page isn't opening, I  would use VPN to open the page.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all, Do a long press on the power button of the bluetooth device. Along with that, turn on the bluetooth on your mobile phone. Tap the bluetooth icon for long as it will open a drop down list showing available bluetooth connections near you. When the speakers bluetooth shows click on that. Your phone's bluetooth will try to pair with speaker. If the pair up is successful, you can connect both of them and start your music.
What according to you makes you a good candidate for customer service or technical support job? | For me, a good candidate must have strong communication skills and interpersonal skills. The person should have the knowledge of the field he is assigned to and the required patience as customers will ask so many queries about the problems they are facing. And the candidate should try to peacefully answer the questions while keeping the tone down.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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