Subject: Tech Support Candidate - Purnaplaban Ray
From: Purnaplaban Ray <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Nov 2021 23:41:23 -0400

| | Tech Support Test

Name | Purnaplaban Ray
E-mail | [email-masked]
Phone Number | (754103) 7008699137
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bhubaneswar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Archaeological survey of India | Residential supporting technician | November 30 | 25000
Previous Employer 1 | Nerve centrex Pvt Ltd | Residential supporting technician | November 2017 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly to check the internet connection of the computer. To check the internet connectivity first open any other browsers on the computer. If the other browser are open then their may be some server problem on the site of www.ndtv.com or may be the site may be wrong. I have to wait for some time then to try once more after half an hour. If the browser open then no issues. If the browser not open then to try this site on another device. If the browser open on other device then the browser is blocked by my system. Then go to my settings of the browser and try to troubleshoot by redirect by the page

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First open the settings of the mobile phone
Go to the bluetooth section.
Open the bluetooth and scan for the device to connect.
Connect the bluetooth speaker by adding with mobile phone.
If there any password protected then try 0000 or 1111 or as per the speaker manual.

What according to you makes you a good candidate for customer service or technical support job? | I have a good communication skills and have a technical knowledge about the software and hardware also. I have also worked as Residential supporting technician position previously. So I thought I have the better candidate for the position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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