Subject: Daily performance summary for LiveSalesman team for Nov 3rd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Nov 2021 09:05:14 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 3rd, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 2
Abu Sufian | 0 | 1 | 0 | 0 | 1
Hassan Saeed | 0 | 0 | 19 | 6 | 25
Khaled Sufian | 0 | 0 | 7 | 1 | 8
Malek Hosan | 1 | 2 | 0 | 0 | 3
Shaha alsubaie | 0 | 6 | 0 | 0 | 6
Asma Salem | 0 | 4 | 20 | 5 | 29
Amir Aziz | 1 | 0 | 0 | 0 | 1
Javed Aslam | 1 | 4 | 0 | 4 | 9
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 1 | 3 | 1 | 5
samah Alharby | 0 | 1 | 23 | 10 | 34
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 54 | 8 | 62
Grand Total | 3 | 21 | 126 | 35 | 185

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 15
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 1
| | Delivery Status | 8
| | Partial Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 2
| Refunds and Cancelations | Cancelation | 3
| | Return item not received | 1
| | System errors | 1
Customer Services Total | | | 34
PreSales | (blank) | (blank) | 19
| Other Enquiry | (blank) | 1
| | Offers | 2
| | Payment Methods | 1
| | Promo Code | 1
| Policy Related | (blank) | 1
| | Delivery Time | 1
| Product Related | Product Specification | 3
PreSales Total | | | 29
Grand Total | | | 63

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 0 | 0 | 1 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 6 | 6
Malek Hosan | 0 | 2 | 3 | 4 | 2 | 14 | 25
Javed Aslam | 5 | 4 | 2 | 0 | 1 | 3 | 15
Asma Salem | 10 | 0 | 2 | 3 | 0 | 1 | 16
Khaled Sufian | 2 | 3 | 0 | 1 | 0 | 1 | 7
Abdulmajeed Alanzy | 22 | 0 | 3 | 8 | 4 | 1 | 38
samah Alharby | 12 | 7 | 0 | 2 | 0 | 0 | 21
Hassan Saeed | 8 | 0 | 1 | 0 | 0 | 0 | 9
Shaha alsubaie | 2 | 0 | 0 | 0 | 0 | 0 | 2
RAMI KASSAM | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 62 | 16 | 11 | 18 | 7 | 26 | 140

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 1 | 1 | 1 | 3
Javed Aslam | 3 | 0 | 1 | 0 | 1 | 1 | 6
Hasan Nour | 0 | 1 | 3 | 0 | 0 | 1 | 5
Asma Salem | 4 | 0 | 0 | 0 | 0 | 1 | 5
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 0 | 1
Khaled Sufian | 1 | 0 | 0 | 1 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 0 | 0 | 0 | 2
Shaha alsubaie | 3 | 0 | 1 | 0 | 0 | 0 | 4
Abdulmajeed Alanzy | 1 | 0 | 0 | 0 | 0 | 0 | 1
samah Alharby | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 15 | 1 | 6 | 2 | 3 | 4 | 31

Please feel free to reach out for any further clarifications.