Subject: Daily performance summary for LiveSalesman team for Nov 3rd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Nov 2021 09:01:13 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 3rd, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 2 | 14 | 0 | 3 | 22
Abu Sufian | 0 | 0 | 17 | 0 | 4 | 21
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 2 | 0 | 0 | 0 | 1 | 3
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 1 | 2 | 6 | 0 | 9
Javed Aslam | 5 | 0 | 0 | 0 | 1 | 6
Ankit Kumar | 1 | 4 | 28 | 0 | 9 | 42
Mohammed Ali | 3 | 0 | 0 | 0 | 1 | 4
Hasan Nour | 0 | 4 | 11 | 0 | 2 | 17
Jok Kuol | 0 | 9 | 27 | 0 | 3 | 39
Mohammad Faizan | 0 | 3 | 36 | 0 | 0 | 39
Waseem Ahemad . Khan | 0 | 6 | 35 | 0 | 0 | 41
RAMI KASSAM | 0 | 0 | 3 | 0 | 0 | 3
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 4 | 4
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 14 | 29 | 173 | 6 | 28 | 250

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 23
| Delivery Related | (blank) | 4
| | Day of Delivery - Status | 10
| | Delayed Delivery (HH) | 3
| | Delivery Status | 25
| Product Complaint | Complaint outside Warranty | 2
| | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 12
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 8
Customer Services Total | | | 95
Mattress Related | Pre-Sales | Other PreSales | 1
Mattress Related Total | | | 1
No Answer Total | | | 9
No Answer | No Answer | No Answer | 9
PreSales | (blank) | (blank) | 14
| Other Enquiry | Offers | 4
| | Payment Methods | 1
| | Store Availability | 15
| | Store Location | 4
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 5
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | Combo | 1
| | Pricing | 1
| | Product Specification | 70
PreSales Total | | | 118
Grand Total | | | 223

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 1 | 0 | 0 | 0 | 0 | 2
Amir Aziz | 4 | 0 | 0 | 0 | 0 | 0 | 4
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Javed Aslam | 3 | 0 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 10 | 1 | 0 | 0 | 0 | 0 | 11

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 11 | 1 | 2 | 4 | 6 | 2 | 26
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 1 | 1 | 0 | 3 | 10
Ankit Kumar | 6 | 1 | 3 | 1 | 1 | 3 | 15
RAMI KASSAM | 2 | 5 | 0 | 3 | 1 | 3 | 14
Waseem Ahemad . Khan | 9 | 1 | 1 | 1 | 1 | 3 | 16
Abu Sufian | 6 | 2 | 0 | 0 | 1 | 0 | 9
Hasan Nour | 3 | 2 | 0 | 0 | 0 | 0 | 5
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohammed Ali | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohammad Faizan | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 52 | 13 | 7 | 10 | 10 | 14 | 106

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 6 | 1 | 1 | 2 | 1 | 2 | 13
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 1 | 1 | 0 | 1 | 6
Waseem Ahemad . Khan | 0 | 0 | 1 | 0 | 0 | 1 | 2
Murtaza Kutiyanawala | 4 | 0 | 1 | 0 | 1 | 0 | 6
Hasan Nour | 1 | 1 | 0 | 1 | 0 | 0 | 3
Ankit Kumar | 4 | 1 | 0 | 0 | 0 | 0 | 5
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 21 | 5 | 4 | 4 | 2 | 4 | 40

Please feel free to reach out for any further clarifications.