Subject: Tech Support Candidate - Surbhi Kumari
From: Surbhi Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Nov 2021 13:59:12 -0400

| | Tech Support Test

Name | Surbhi Kumari
E-mail | [email-masked]
Phone Number | (+91) 7004362726
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | TCS | Process Associate | 15.11.2019 | 22000
Previous Employer 2 | Extramarks Education | BDE | 17.03.2020 | 32000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If we receive an error while opening a website, we should follow the below steps-

We need to refresh the page.
We need to ensure that JavaScript is enabled.
We need to ensure that Cookies are enabled.
We will have to clear cache and cookies.
We need to ensure that web browser is up to date.
We need to restart the web browser.
If the problem still persists, we need to try a different web browser to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to the settings on the mobile phone.
Tap the Bluetooth option.
Turn on Bluetooth.
Press the button with Bluetooth symbol on your speaker that makes it discoverable.
A list of available devices will appear on the mobile phone.
Connect the Bluetooth to the mobile phone by clicking on the device name of the speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have an experience of 3.3 months in the customer service sector in both the email and chat process. I know the problem resolving ideas and was also promoted as a quality analyst because of the good quality performance in emails.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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