Subject: Tech Support Candidate - AMRENDRA KUMAR
From: AMRENDRA KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Nov 2021 13:27:39 -0400

| | Tech Support Test

Name | AMRENDRA KUMAR
E-mail | [email-masked]
Phone Number | (+91) 8178938371
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Majorel India Pvt Ltd Gurugram | CSE | 8oct 2021 | 13540 INR
Previous Employer 1 | Paytm Backend process | Agent | July 2019 | 12433 INR
Previous Employer 2 | TechDios IT Company | Software Engineer | March 2015 | 16000 INR

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we check the web address and after that check the internet connection is working properly or not. Then fix connection error.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I on the Bluetooth speaker and then mobile Bluetooth. After pairing both , they will be connected.
What according to you makes you a good candidate for customer service or technical support job? | Candidate should be polite and has the ability to resolve the issue of the customer in time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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