Subject: Tech Support Candidate - Shivam Arora
From: Shivam Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Nov 2021 09:03:36 -0400

| | Tech Support Test

Name | Shivam Arora
E-mail | [email-masked]
Phone Number | (91) 7557384149
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Govindpuram, Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer IT Services PVT LTD | Sr.Executive | Not Specified | 25,600
Previous Employer 1 | Countrywide Immigration PVT LTD | Customer Relationship Manager | NA | 20,000
Previous Employer 2 | Vishal Mega Mart | Department Manager | NA | 16,500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my internet connectivity first. To make sure the internet connectivity is proper. After that I will restart my browser. If the problem remains then I will clear my all caches and history so that the browser can be start as recently installed. If the issue will not get fixed then I will take the help with technician.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I will on my bluetooth speaker. After that I have to on my mobile phone bluetooth so that the device can be connect with my phone. Once I will get the name of my device I will pair the speaker and after the confirmation from my mobile the speaker will be connect.
What according to you makes you a good candidate for customer service or technical support job? | The problem solving skill, quality to empathize and apologize to a customer when they are suffering from an issue, right choice of words at the time on conversation with customers, good knowledge of product to provide a resolution to customer and last but not least a my helping nature makes me a good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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