Subject: Tech Support Candidate - Anurag Nath Anurag
From: Anurag Nath Anurag <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Nov 2021 07:06:55 -0400

| | Tech Support Test

Name | Anurag Nath Anurag
E-mail | [email-masked]
Phone Number | (91) 8414016633
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Agartala, Tripura but will be relocating to Noida sector 63
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Unschool Learning | Operations Executive | 18/07/2021 | 22300
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly I will check the internet connection weather it is stable or not.
2. Then I will refresh the page to reload the website.
3. If the problem still occurs then I will clear the cookies and the cached data.
4. Lastly I will try to close the browser and will again try to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First step will be to turn on the bluetooth of our mobile phone and powering on the speaker.
2. Then we will search for new devices to connect through bluetooth of our mobile phone.
3. Then in order to connect the phone and the speaker we will have to select the speaker name and pair both the devices.

What according to you makes you a good candidate for customer service or technical support job? | I have an experience of 6 months into sales, marketing and recruitment which brings a lot of calling experience along with it. My previous role also included providing support services to company's customer base which gives a edge over others. And finally being from an engineering background, technical knowledge is something I can relay upon.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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