Subject: Tech Support Candidate - Ashif Khan
From: Ashif Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Nov 2021 05:37:37 -0400

| | Tech Support Test

Name | Ashif Khan
E-mail | [email-masked]
Phone Number | (+91) 8472879237
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 12
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ingenix | Chat support | Na | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: I'll check If I'm connected to internet.
Step 2: I'll check if I can access other websites.
Step 3: I'll check if I'm blocked from accessing the website.
Step 4: If I don't have any of the above issues, I'll reset my browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Turn on device's Bluetooth
Step 2: Pair the speaker
Step 3: Enjoy the music

What according to you makes you a good candidate for customer service or technical support job? | I have done my graduation from Integral University in Computer Applications. I'm passionate about technology, I love to work on different projects.With a good communication skill, I'll try to understand customers problem and solving them ASAP. I have been learning different technologies for 6 months and I feel ready to take my career to next level so that's why I'm currently looking for an opportunity. If given an opportunity I'll prove my worth for the company.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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