Subject: New Reply Received - LMV scheduler set up for random release playback
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 03 Nov 2021 08:35:38 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  LMV scheduler set up for random release playback   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">HI There, </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">We have received comments from our members that they have done 10 combat classes at various clubs and they were doing 5 BC release 82 and 5 classes of release 87 out of the ten times.
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">The App version should have been automatically updated I believe – can you advise what we can do here?
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Many thanks, </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Jeff </span></div>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, 2 June 2021 6:35 PM<br>
<b>To:</b> Jeff Li &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; Markus Harrison &lt;[email-masked]&gt;; Brad Wharakura &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: LMV scheduler set up for random release playback</span>
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<b><span style="font-size:7.0pt;font-family:Courier;color:white">Security Alert - For any Suspicious Emails, Don’t Click on Embedded Links and Open Attachments</span></b><b></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Jeff,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to support.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I can see your Virtual iPad in Studio 1 is still running App version 1.13,0 which is an old version of the Virtual App. Please upgrade to version 1.14.1 via the App store
 as there were some improvements made to the random feature in this release. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please also note, there is currently no functionality within the App to prevent a class repeating week to week, although for a class to repeat 3 weeks in a row would be very
 rare. The development team are working through options for this feature at the moment, as it has been requested before. I hope an upgrade to App version 1.14.1 will improve the experience for your members.</span></div>
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I'll leave this ticket open for a few more days in case you require further support.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4601" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4601</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Wed, 2 Jun at 7:26 PM
<span class="separator">, Jeff Li &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Dear LMV team,
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We have received quite a number of complaints that the same releases are being played on virtual classes scheduled to “random” release. Can we find a solution to that? We
 don’t want to manually set a new release for every class every week. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks,
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Jeff Li
</span></b><span lang="EN-US" style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><span lang="EN-US" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Assistant Group Fitness Manager | PURE Group</span><span lang="EN-US" style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'><br>
</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>21/F Asia Standard Tower</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>
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</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>59-65 Queen’s Road Central</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>
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</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>Hong Kong</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>
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</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>D +852 2122 4333</span>
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<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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