Subject: English Language Test - Aayush Chaudhary
From: Aayush Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Nov 2021 04:31:09 -0400

| | Foreign Language Screening Test

Name | Aayush Chaudhary    /  (91) 9212577955    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir/ Mam,

We truly understand your concern and will surely help you out from this. However, we just checked your order and found that the delivery address of yours is wrongly updated on our site. Hence we request you to please send us your correct address on the same mail and we'll surely deliver your order within 2 days after receiving your mail with the correct addres.

If there's anything else in which we can help you, please let us know.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
We truly apologize for the inconvenience you had faced. However, we had raised a ticket as per your request. we request you to please specify your choice you want a return or replacement as we have both options available for you. If you want refund so please send us your bank details or if you want a replacement then please revert us back with a date on which you want the installation of tv cabinet.

If you have any questions please feel free to contact us

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