Subject: Tech Support Candidate - Juli Juli
From: Juli Juli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Nov 2021 04:04:37 -0400

| | Tech Support Test

Name | Juli Juli
E-mail | [email-masked]
Phone Number | (91) 7703866404
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | Whitehatjr | UE | August | 25000
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i ll restart my device because many problems can be solved just by restarting the system.

I ll check my internet connection .

If I find that all the above issues are solved then i ll check my search engine if it's properly working or not.
I  m sure my addressing the given problem in the above steps i ll definitely able to resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First i ll switch on the bluetooth mode of the speaker.
Then i ll switch on the bluetooth of the mobile phone.
I ll search for the speaker name in the available devices list of the mobile phone bluetooth.
Then i ll pair the two devices.
By following above steps i ll able to connect the both devices

What according to you makes you a good candidate for customer service or technical support job?

I think a person with fluent language and with good knowledge of technology  would make a good technical support executive.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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