Subject: Tech Support Candidate - Abhilash Kumar
From: Abhilash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Nov 2021 03:59:57 -0400

| | Tech Support Test

Name | Abhilash Kumar
E-mail | [email-masked]
Phone Number | (91) 7017643461
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 62,Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Provana private limited | Collector | 25 October | 37600
Previous Employer 1 | Volans Informatics PVT | Sr. CCA | 14 June 2020 | 33000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check the Internet Connection
2.Check the website Spelling
3.Try on a different browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the Bluetooth device and select Bluetooth mode on it
2.Now turn Bluetooth on / on your mobile device and wait for the Bluetooth device to be visible in the devices list
3.Once device is listed in Bluetooth section of mobile, click on it to get it paired and it will be connected in next few seconds

What according to you makes you a good candidate for customer service or technical support job? | According to me a good customer care or technical support candidate must have etiquette and proper process knowledge to serve his/her clients or customer in the the best possible way at very first call or email
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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