Subject: Tech Support Candidate - Ashutosh pandey
From: Ashutosh pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Nov 2021 03:29:38 -0400

| | Tech Support Test

Name | Ashutosh pandey
E-mail | [email-masked]
Phone Number | (91) 942435208
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | noida sector15
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | - | - | - | -
Previous Employer 1 | icici bank | phone banking officer | 8 oct 2021 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

continue with an insecure connection
add the site to your list of trusted site
temorarily disable your antivirus and firewall
clear the SSl state
clear your browsing history
permit firefox to trust root authorities
change your security setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

turn on the speaker and mobile bluetooth
in mobile go for search device
pair device and go
bluetooth speaker is connected

What according to you makes you a good candidate for customer service or technical support job?

three are some qualities of a good candidate of customer support:-
problem solving skill
clear communication
Friendly attitude
empathy
product/ service knowledge
strong time management

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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