Subject: English Language Test - Temsunungla kichu
From: Temsunungla kichu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Nov 2021 02:13:09 -0400

| | Foreign Language Screening Test

Name | Temsunungla kichu    /  (798601) 8256977465    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mary Pinne,
I on behalf of the babyshop.com team, would like to inform you that the package was shipped out to the given address on the same day you ordered. However, on delivery it is learnt that the given address was incorrect. We can ship out package to you again if you can provide us with the correct address.
Regards to you!

Yours faithfully

Riya Dey.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Greetings to you from the Homebox Team!
It is unfortunate to learn of your distress. We will send the SOS team to your place and sort out the issue at the earliest.
Thank you!

Yours faithfully

John

(Homebox team)

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