Subject: Daily performance summary for LiveSalesman team for Nov 2nd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Nov 2021 09:05:12 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 2nd, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 19 | 6 | 25
Khaled Sufian | 0 | 0 | 7 | 3 | 10
Amir Aziz | 2 | 0 | 0 | 0 | 2
Shaha alsubaie | 0 | 4 | 0 | 2 | 6
Asma Salem | 0 | 4 | 26 | 4 | 34
Mohammed Ali | 0 | 1 | 0 | 0 | 1
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 15 | 2 | 17
Abdulmajeed Alanzy | 0 | 2 | 69 | 6 | 77
Javed Aslam | 0 | 4 | 2 | 2 | 8
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 23 | 7 | 30
Malek Hosan | 0 | 0 | 0 | 1 | 1
Grand Total | 2 | 15 | 161 | 33 | 211

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 22
| Delivery Related | (blank) | 1
| | Delivery Status | 19
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Refunds after Return | 2
| | Return Request Initiation | 1
Customer Services Total | | | 50
No Answer | (blank) | (blank) | 1
No Answer Total | | | 1
PreSales | (blank) | (blank) | 17
| Other Enquiry | (blank) | 2
| | Payment Methods | 2
| | Store Availability | 1
| | Using Shukran Points | 2
| Product Related | (blank) | 1
| | Product Specification | 7
PreSales Total | | | 32
Grand Total | | | 83

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 2 | 0 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 6 | 6
Malek Hosan | 4 | 1 | 2 | 6 | 4 | 12 | 29
Javed Aslam | 4 | 7 | 3 | 1 | 0 | 3 | 18
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 10 | 0 | 4 | 2 | 0 | 1 | 17
Abdulmajeed Alanzy | 16 | 0 | 5 | 5 | 4 | 1 | 31
samah Alharby | 11 | 3 | 0 | 2 | 0 | 0 | 16
Khaled Sufian | 5 | 1 | 0 | 1 | 0 | 0 | 7
Hassan Saeed | 5 | 1 | 0 | 0 | 0 | 0 | 6
Shaha alsubaie | 2 | 0 | 0 | 0 | 0 | 0 | 2
RAMI KASSAM | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 58 | 13 | 14 | 17 | 8 | 24 | 134

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 2 | 0 | 2 | 4
Javed Aslam | 1 | 1 | 0 | 0 | 1 | 1 | 4
Hasan Nour | 0 | 2 | 2 | 0 | 0 | 1 | 5
Abdulmajeed Alanzy | 1 | 0 | 0 | 0 | 0 | 1 | 2
Asma Salem | 3 | 0 | 0 | 0 | 0 | 1 | 4
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hassan Saeed | 1 | 0 | 0 | 1 | 0 | 0 | 2
Khaled Sufian | 1 | 0 | 0 | 1 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Shaha alsubaie | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 8 | 4 | 3 | 4 | 2 | 6 | 27

Please feel free to reach out for any further clarifications.