Subject: Daily performance summary for LiveSalesman team for Nov 2nd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Nov 2021 09:01:13 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 2nd, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 5 | 13 | 0 | 6 | 25
Abu Sufian | 0 | 4 | 24 | 0 | 0 | 28
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 7 | 0 | 0 | 2 | 0 | 9
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 3 | 2 | 4 | 0 | 16 | 25
Ankit Kumar | 0 | 3 | 33 | 0 | 1 | 37
Jok Kuol | 0 | 7 | 37 | 0 | 0 | 44
Mohammad Faizan | 0 | 6 | 27 | 0 | 0 | 33
Waseem Ahemad . Khan | 0 | 8 | 32 | 0 | 0 | 40
RAMI KASSAM | 0 | 0 | 2 | 0 | 0 | 2
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 1
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 11 | 35 | 172 | 2 | 25 | 245

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 20
| Delivery Related | Day of Delivery - Status | 11
| | Delayed Delivery (HH) | 5
| | Delivery Status | 35
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 4
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return item not received | 2
| | Return Request Initiation | 9
Customer Services Total | | | 99
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 3
No Answer Total | | | 4
PreSales | (blank) | (blank) | 14
| Other Enquiry | (blank) | 5
| | Offers | 10
| | Payment Methods | 3
| | Store Availability | 7
| Policy Related | Delivery Cost | 3
| | Delivery Time | 3
| Product Related | (blank) | 1
| | Combo | 1
| | Pricing | 2
| | Product Specification | 63
PreSales Total | | | 112
Grand Total | | | 215

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 5 | 0 | 0 | 0 | 0 | 0 | 5

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 5 | 2 | 4 | 3 | 5 | 2 | 21
Ankit Kumar | 8 | 3 | 1 | 1 | 1 | 2 | 16
Mosab Mohammed Abdalla Nasreldin | 6 | 3 | 0 | 1 | 0 | 2 | 12
RAMI KASSAM | 4 | 3 | 2 | 2 | 3 | 3 | 17
Waseem Ahemad . Khan | 8 | 0 | 1 | 1 | 2 | 2 | 14
Abu Sufian | 9 | 1 | 0 | 0 | 2 | 1 | 13
Mohammed Ali | 3 | 0 | 0 | 1 | 0 | 0 | 4
Hasan Nour | 1 | 1 | 0 | 0 | 0 | 0 | 2
Amir Aziz | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mohammad Faizan | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 52 | 13 | 8 | 9 | 13 | 12 | 107

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 12 | 1 | 1 | 3 | 1 | 1 | 19
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 1 | 1 | 0 | 2 | 8
Ankit Kumar | 0 | 1 | 0 | 0 | 0 | 1 | 2
Murtaza Kutiyanawala | 1 | 0 | 2 | 0 | 1 | 0 | 4
Hasan Nour | 0 | 1 | 0 | 1 | 0 | 0 | 2
Waseem Ahemad . Khan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 17 | 4 | 5 | 5 | 2 | 4 | 37

Please feel free to reach out for any further clarifications.