Subject: Tech Support Candidate - Rahul Sharma
From: Rahul Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Nov 2021 15:43:06 -0400

| | Tech Support Test

Name | Rahul Sharma
E-mail | [email-masked]
Phone Number | (+91) 9871554558
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inops it solution | L1 support | 19 march 2020 | 32000
Previous Employer 1 | Boutiquat | L1 support | 27 august 2019 | 30000
Previous Employer 2 | Css corp | L1 support | 18 october 2019 | 25000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check the web address
I will check the internet connection
I will try to reboot the computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will turn on the bluetooth on my mobile phone
I will search for the bluetooth speaker name
And i will connect the bluetooth with my mobile phone

What according to you makes you a good candidate for customer service or technical support job?

To understand the problem of the customer
And try to resolve the issue

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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