Subject: Tech Support Candidate - Kunal Prashar
From: Kunal Prashar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Nov 2021 13:06:52 -0400

| | Tech Support Test

Name | Kunal Prashar
E-mail | [email-masked]
Phone Number | (0091) 9810066355
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freelancer | Freelancer | Asap | 100000
Previous Employer 1 | ArcSkills Academy Pvt Ltd | Master trainer | 31st December 2019 | 100000
Previous Employer 2 | Freelancer | Freelancer | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check if I am entering domain name correctly.
Check my Internet Connection. If I see an exclamation mark on wifi signal, will reset the adapter.
Close browser after deleting the cache.
If nothing works, reboot my PC and modem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Start bluetooth on both devices. Ensure bluetooth is visible.
Look for speaker on my available devices. Click on pair. Enter the pass key, if available.

What according to you makes you a good candidate for customer service or technical support job? | Understanding the customer's expectation and explaining things in the language which is easy to understand for the customer. Treating each call or Interaction the same way is the key. Being polite and courteous.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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