Subject: Tech Support Candidate - Mansi Kumari
From: Mansi Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Nov 2021 10:39:11 -0400

| | Tech Support Test

Name | Mansi Kumari
E-mail | [email-masked]
Phone Number | (91) 8929524842
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi nagar east delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Tech Mahindra | Associate customer support | 28 oct | 17k
Previous Employer 2 | NA | na | Na | Na

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'm trying to access or open a website on my browser and i get an error, I'll refresh the page and try again, if the problem occurs again then I'll take a look at the most relatable reasons that will be shown on the screen. Most of the reasons would be page is not responding or server time out. I will have to look for the best solution regarding this problem. I'll talk to my broadband connection customer support. Or I'll try to use another search engine like firefox, chrome, browser or maybe internet explorer.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to the settings> choose 'bluetooth'> tap on the button/turn on the bluetooth> search for the available devices> connect to your speaker, and start using your bluetooth speaker
What according to you makes you a good candidate for customer service or technical support job? | I've a good conversational skills, i can express or explain anything in a very good manner. I've given 4-5 rounds of interview in Tech Mahindra. I'm confident for my speaking skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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