Subject: English Language Test - Prabin P B
From: Prabin P B <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Nov 2021 08:04:27 -0400

| | Foreign Language Screening Test

Name | Prabin P B    /  (73060) 10180    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

I understand how frustrating this must have been for you. We value our customers' time, and this should not have happened.

Our team is already working actively to resolve the issue. I'll notify you right away when it's fixed..

Thankyou.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello (name),

We are extremely sorry for the inconvenience caused to you due to TV CABINET Installation. Although our company strives for 100% customer satisfaction, it’s clear we’ve fallen short in this instance- and frustration from your end is justifiable.

I want to let you know that I have kept your complaint on top-priority and our team is working on it at this moment. I will get back to you as soon as the issue is resolved or within (-- Hours) to update you about the same. We appreciate your patience!

Thankyou.

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