Subject: English Language Test - Anantharaman Kaushik
From: Anantharaman Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Nov 2021 07:19:44 -0400

| | Foreign Language Screening Test

Name | Anantharaman Kaushik    /  (91) 7011189519    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We are really sorry for the inconvenience caused. We understand that your order was suppose to be delivered by now. According to the courier company they have tried delivering the order on the address mentioned but according to the courier company the address mentioned is wrong. We would request you to check the address once again and please place a new order with the correct address mentioned in the order.

We regret for the inconvience caused to you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | We are really sorry that the Tav Cabinet you received has too many scratches. I can see that your product has 15 days of replacement policy so would like to inform you that the product can be replaced. Executive will visit to pick the TV Cabinet you have with you and will give you a new TV cabinet instead.

| |