Subject: Daily performance summary for LiveSalesman team for Nov 1st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Nov 2021 09:05:09 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 1st, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Hassan Saeed | 0 | 5 | 13 | 6 | 24
Khaled Sufian | 0 | 2 | 16 | 1 | 19
Javed Aslam | 0 | 8 | 0 | 2 | 10
Amir Aziz | 3 | 0 | 0 | 0 | 3
RAMI KASSAM | 0 | 7 | 13 | 1 | 21
Asma Salem | 0 | 2 | 49 | 7 | 58
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 1 | 4 | 0 | 5
Abdulmajeed Alanzy | 0 | 0 | 62 | 17 | 79
Grand Total | 3 | 26 | 157 | 34 | 220

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 3
| Delivery Related | (blank) | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 16
| | Partial Delivery | 2
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | (blank) | 2
| | Refund for Other reason | 2
| | Refunds after Return | 2
| | Return Request Initiation | 2
Customer Services Total | | | 38
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | Other Enquiry | (blank) | 2
| | Payment Methods | 1
| | Promo Code | 1
| | Using Shukran Points | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 4
| | Product Specification | 9
PreSales Total | | | 21
Grand Total | | | 60

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 2 | 0 | 0 | 0 | 0 | 3
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 3 | 3 | 0 | 0 | 0 | 0 | 6

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 8 | 8
Malek Hosan | 4 | 3 | 0 | 7 | 5 | 13 | 32
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 7 | 2 | 4 | 1 | 1 | 1 | 16
Javed Aslam | 7 | 5 | 0 | 1 | 0 | 3 | 16
Abdulmajeed Alanzy | 16 | 4 | 4 | 5 | 3 | 1 | 33
samah Alharby | 12 | 0 | 2 | 1 | 0 | 0 | 15
Khaled Sufian | 4 | 0 | 1 | 0 | 0 | 0 | 5
Hassan Saeed | 4 | 2 | 0 | 0 | 0 | 0 | 6
RAMI KASSAM | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 55 | 16 | 11 | 15 | 9 | 27 | 133

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 7 | 0 | 0 | 2 | 0 | 2 | 11
Javed Aslam | 3 | 1 | 0 | 0 | 1 | 1 | 6
Hasan Nour | 1 | 4 | 0 | 0 | 0 | 1 | 6
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 1 | 0 | 0 | 0 | 0 | 1 | 2
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hassan Saeed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Khaled Sufian | 1 | 0 | 1 | 0 | 0 | 0 | 2
Abu Sufian | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Shaha alsubaie | 0 | 1 | 0 | 0 | 0 | 0 | 1
RAMI KASSAM | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 17 | 7 | 3 | 2 | 2 | 6 | 37

Please feel free to reach out for any further clarifications.