Subject: Daily performance summary for LiveSalesman team for Nov 1st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Nov 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 1st, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abu Sufian | 0 | 7 | 22 | 0 | 0 | 29
Mosab Mohammed Abdalla Nasreldin | 1 | 3 | 15 | 0 | 6 | 25
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 7 | 3 | 6 | 8 | 1 | 25
RAMI KASSAM | 0 | 3 | 11 | 0 | 0 | 14
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 2 | 2 | 34 | 0 | 20 | 58
Ankit Kumar | 0 | 11 | 23 | 0 | 11 | 45
Jok Kuol | 0 | 4 | 31 | 0 | 0 | 35
Waseem Ahemad . Khan | 0 | 7 | 58 | 0 | 0 | 65
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 10 | 40 | 200 | 8 | 38 | 296

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 26
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 7
| | Delayed Delivery (HH) | 4
| | Delivery Status | 70
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 5
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return item not received | 1
| | Return Request Initiation | 10
Customer Services Total | | | 133
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 3
No Answer Total | | | 4
PreSales | (blank) | (blank) | 33
| Other Enquiry | (blank) | 5
| | Offers | 1
| | Payment Methods | 1
| | Store Availability | 9
| | Store Location | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 3
| Product Related | (blank) | 1
| | Combo | 3
| | Pricing | 1
| | Product Specification | 62
PreSales Total | | | 122
Grand Total | | | 259

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 3 | 0 | 0 | 0 | 0 | 0 | 3

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 4 | 2 | 6 | 3 | 5 | 2 | 22
Ankit Kumar | 10 | 4 | 0 | 2 | 1 | 2 | 19
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 0 | 1 | 0 | 2 | 9
RAMI KASSAM | 9 | 0 | 2 | 1 | 3 | 3 | 18
Waseem Ahemad . Khan | 10 | 2 | 0 | 2 | 3 | 2 | 19
Abu Sufian | 9 | 1 | 1 | 0 | 2 | 1 | 14
Mohammed Ali | 2 | 0 | 0 | 1 | 0 | 0 | 3
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 0 | 4
Amir Aziz | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 56 | 10 | 9 | 10 | 14 | 12 | 111

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 12 | 2 | 2 | 1 | 0 | 1 | 18
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 0 | 1 | 0 | 2 | 8
Ankit Kumar | 9 | 0 | 0 | 0 | 0 | 1 | 10
Radhika Jawle | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hasan Nour | 2 | 0 | 1 | 0 | 0 | 0 | 3
Murtaza Kutiyanawala | 0 | 2 | 0 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 29 | 6 | 3 | 2 | 1 | 4 | 45

Please feel free to reach out for any further clarifications.