Subject: Tech Support Candidate - Kamanksha Swami
From: Kamanksha Swami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 13:47:12 -0400

| | Tech Support Test

Name | Kamanksha Swami
E-mail | [email-masked]
Phone Number | (+91) 9782654398
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mattsenkumar LLC | Sr. Content Writer | 30.02.2021 | 30000
Previous Employer 1 | Cognus Technology | Business Associate | 18.10.2021 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check whether the website URL is correct.
Restart your device.
Check if website is down or not.
Check if internet connection is right.
Call for technical customer support.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Plug the earphones in.
Long press the key icon.
If you hear a sound, the Bluetooth is on.
Go to your device, turn your Bluetooth on.
Pair it with the Bluetooth speaker.
If it makes the connected sound, that mean both are paired and connected.

What according to you makes you a good candidate for customer service or technical support job?

Informative, instructive and interactive.
However, most of all, he/she must be open for new learnings.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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