Subject: English Language Test - Aunkan Dey
From: Aunkan Dey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 09:56:39 -0400

| | Foreign Language Screening Test

Name | Aunkan Dey    /  (+91) 7003815653    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Sir,

Greetings from babyshop.com.

As you hvae contacted us to know the delivery status of the handbag which you have ordered from our online store 14 days back. I would like to inform you that order was shipped by us and handed over to the courier company same day when the order was placed.

The courier company tried hard to deliver the order to you. However, your address as per courier was wrong. Kindly share your correct address and contact number so that the courier company will be able to reach your order to you properly.

I do apologise for the inconvenience.

Thank you and Warm Regards,
Babyshop Customer Service Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Greetings from Homebox Team.

Thank you for purchasing TV cabinet from our online store. I sincerely do apologise for the inconvenience which you have faced. As you informed us that you noticed scratches on the TV cabinet after installation.

You are one of the precious customer for Homebox team. Definitely you will get the resolution as soon as possible. Within 2 working days our Technical Support Team will contact you and they will reach your location. Technical Support Team will check the product and if required obviously they will replace the product.

We will get in touch with you as soon as possible. Thank you for your patience.

Thank you and Warm Regards,
Homebox Team

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