Subject: Tech Support Candidate - Laxmi Pathak
From: Laxmi Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 08:28:28 -0400

| | Tech Support Test

Name | Laxmi Pathak
E-mail | [email-masked]
Phone Number | (+91) 9599047970
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Badarpur boder
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Esskay Beauty Resources | E-commerce executive | 1-oct | 17k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st I will check the internet connection.
2nd I will check website spelling properly again
3rd I will open the website in incognito mode.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the mobile bluetooth driver and see the bluetooth name then pair then connect.
What according to you makes you a good candidate for customer service or technical support job? | Firstly I listen very carefully the complaints of customers and then I revert in a very polite way to customers. I am sure no customer can give a negative feedback for me.😊
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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